← Back to Home

Refund Policy

Last Updated: January 2025

At Soft Consultants & IT Solutions, we strive to deliver exceptional IT services and solutions that meet your business needs. This Refund Policy outlines the terms and conditions regarding refunds for our services.

1. Service-Specific Refund Terms

1.1 Custom Software Development

Refunds for custom software development projects are evaluated on a case-by-case basis:

  • Project Cancellation: If you cancel a project before development begins, you may be eligible for a partial refund, minus any costs already incurred for planning, design, or initial setup.
  • Project Termination: If a project is terminated after development has commenced, refunds will be calculated based on work completed and expenses incurred up to the termination date.
  • Milestone Payments: Payments made for completed milestones are non-refundable.

1.2 Cloud Solutions & Migration Services

Refund eligibility for cloud services depends on the stage of implementation:

  • Refunds are not available for completed migrations or implemented cloud solutions.
  • If services are cancelled before implementation, refunds may be processed minus administrative and planning fees.

1.3 Consulting Services

For consulting services:

  • Hourly or project-based consulting fees are non-refundable once services have been rendered.
  • Prepaid consulting packages may be refunded on a prorated basis if services are cancelled before completion.

1.4 Support & Maintenance Services

Monthly or annual support contracts:

  • Refunds are calculated on a prorated basis for the unused portion of the service period.
  • A 30-day notice is required for cancellation of support contracts.
  • Setup fees and one-time charges are non-refundable.

2. Refund Request Process

To request a refund, please follow these steps:

  1. Contact us at info@softsolutionsconsult.com with your refund request.
  2. Include your project or service details, invoice number, and reason for the refund request.
  3. Our team will review your request within 5-7 business days.
  4. You will be notified of the decision and any applicable refund amount.

3. Processing Time

If your refund request is approved:

  • Refunds will be processed within 14-21 business days.
  • Refunds will be issued using the same payment method used for the original transaction.
  • For bank transfers, additional processing time may apply depending on your financial institution.

4. Non-Refundable Items

The following items are non-refundable:

  • Completed work or delivered services
  • Licensing fees for third-party software or tools
  • Administrative and processing fees
  • Custom development work that has been delivered and accepted
  • Services rendered beyond the agreed scope

5. Disputes and Resolution

If you are not satisfied with our refund decision:

  • Please contact us to discuss your concerns. We are committed to finding a fair resolution.
  • We will work with you to address any issues and find an acceptable solution.

6. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

7. Contact Information

If you have any questions about this Refund Policy, please contact us: