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Privacy Policy
Last Updated: January 2025
At Soft Consultants & IT Solutions ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, postal address
- Business Information: Company name, job title, industry
- Communication Data: Messages, inquiries, and other communications you send to us
- Account Information: Username, password, and other account details if you create an account
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
1.2 Information Automatically Collected
When you visit our website, we may automatically collect certain information, including:
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
- Device Information: IP address, browser type and version, operating system, device identifiers
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze website usage
- Location Data: General location information based on your IP address
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our IT services and solutions
- Communication: To respond to your inquiries, send service updates, and provide customer support
- Business Operations: To process transactions, manage accounts, and fulfill contractual obligations
- Marketing: To send you promotional materials, newsletters, and information about our services (with your consent where required)
- Analytics: To analyze website usage, improve user experience, and optimize our services
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To protect against fraud, unauthorized access, and other security threats
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors and partners who assist us in operating our business and providing services
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law, court order, or government regulation
- Protection of Rights: To protect our rights, property, safety, or that of our clients and others
- With Your Consent: When you have explicitly consented to the sharing of your information
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure server infrastructure and regular security audits
- Access controls and authentication mechanisms
- Regular security training for our staff
- Compliance with industry-standard security practices
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertising
- Improve website functionality and user experience
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to the processing of your personal information
- Portability: Request transfer of your information to another service provider
- Withdrawal of Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Support business operations and legitimate interests
When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on this page with a revised "Last Updated" date
- Sending an email notification (if applicable)
- Displaying a notice on our website
Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: